F.A.Q.

How to Get Started

To become a member and order on medonline.ca:

  • You must be at least 19 years old to become a member
  • A photo of your valid government issued photo ID
  • An online banking account (not required during time of registration but will be required once you place your first order)

We need to verify your age. You must be at least 19 years old to order on medionline.ca, no exceptions.

Once you become a member, you can login to your account with your username and password and start shopping on medionline.ca

Orders & Payment

We accept email money transfer (Interac E-Transfer).

We require a minimum order of $35.

It is very simple to shop and place an order on medionline.ca

  1. Fill out our simple registration form here or login if you’re a returning member
  2. Browse our store catalog here and add items to your cart
  3. When you’re ready, check out and pay by Interac e-Transfer
  4. You will receive a confirmation email letting you know the status of your order delivery

If you have any questions about ordering or paying on medionline.ca, contact us at medionline.ca@gmail.com for assistance.

We currently do not accept refunds or exchanges.

Delivery & Shipping

We currently ship within the Lower Mainland.

Including the following cities:

  • Vancouver
  • Burnaby
  • North Vancouver
  • West Vancouver
  • Richmond
  • Delta
  • Surrey
  • Langley
  • Maple Ridge
  • Coquitlam
  • Abbotsford
  • Chilliwack

Learn more about our delivery rates here.

We will be offering shipping across Canada soon.

We currently only offer delivery within the Lower Mainland.

Delivery rates depend on delivery zone.

Learn more about our delivery rates here and zone here.

We process orders in the order we receive them.

Our hours of operations are 11:00AM – 10:00PM (Monday – Sunday), please allow 2-4 hours for us to process the order and deliver it to you.

Last call to order if you want it same-day is 8:00PM. All orders placed after 8PM will be delivered the following day.

If we receive your order and payment by our 8PM PST cutoff time, your order will be delivered the same business day. Please allow 2-4 hours for us to process and deliver your order to you.

If we receive your order and payment after 8PM PST, your order will be delivered the next business day.

Yes. We ensure that your order is packaged with care. This protects your purchase and your privacy. We use delivery couriers that are secure and discreet.

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